Experience This! Podcast - AI-Powered Agent Experiences in Salesforce

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Or get a personalized tour of how Coveo can help enhance your customer support!

Experience This! podcast listeners get a behind-the-scenes look at how Coveo makes it simple to keep your agents happy – and loyal to you long term!

Does Your Customer Support Team Deal With the Same Issues Described by Dan and Joey?

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72%

Coveo AI learns what content is making your customers successful to predict

And we can enable single tier, collaborative support! AKA swarming, the hottest new trend in the customer service industry. Learn how you can combine Slack, Salesforce, and the power of Coveo.

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Key insights for technology purchasing decisions

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Ut enim ad minim venia exercitation ullamco

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Duis aute irure dolor in reprehenderit in voluptate velit esse.

average turnover rate of call center agents

30-45%

average cost to replace a frontline employee

$10-$15k

of employees would stick with their jobs if they had better training

94%

Wondering what a poor agent experience looks like?

Recommended by Experience This!

Joey Coleman and Dan Gingiss

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72%

Coveo AI learns what content is making your customers successful to predict

Support agents’ jobs are more difficult than ever – but they don’t need to be. In this 12-paged, insight-packed ebook, you’ll learn how AI can help bring everything your agents need into one place.

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Key insights for technology purchasing decisions

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Ut enim ad minim venia exercitation ullamco

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Duis aute irure dolor in reprehenderit in voluptate velit esse.