Coveo Named Winner of Salesforce Commerce Cloud Partner Awards

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Relevance from cloud to cloud

  • Offer answers directly within search results. Detect user intent with AI. And personalize results in real time for each person based on context and past interactions.
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  • Let agents see a customer’s recent activity and recommend useful content based on case submission details and user profile – for better context and to accelerate resolution.
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  • Make proactive content recommendations based on previous searches and interactions. Predict what your users need next — whether customer, partner, or agent.
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Frequently asked questions

  • Coveo for Salesforce integrates AI-powered search and recommendations into Salesforce Service, Sales, Community, and B2B Commerce Cloud. This solution unifies all of your content (i.e., emails, attachments, Microsoft Office items, Salesforce system objects and fields, and community forum posts) from Salesforce and other applications into a single searchable index. Read more about Coveo for Salesforce integration.

  • Yes, you can give Coveo for Salesforce a test drive on the Salesforce Appexchange, or by scheduling a personalized demo with a Coveo for Salesforce specialist.

  • Coveo for Salesforce integration pricing depends on which plan you choose. Currently, we offer two plans—Pro+ and Enterprise +—each with its own features and functionality. Generally speaking, the Pro+ plan makes more sense for enterprises that need a site search engine for a single Salesforce Cloud; the Enterprise+ plan is for enterprises that need omnichannel search and recommendations to support a Customer 360 strategy. Get all the details about Coveo for Salesforce plans and pricing.

Take your Salesforce experiences above and beyond

Resources

Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey

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Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey

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Coveo for Salesforce B2B Commerce

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6 strategies to boost self-service in Salesforce

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Coveo for Salesforce Product Sheet

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“A lot of people are confident about their GPT efforts. Then, when I show them Coveo Relevance Generative Answering... they’re like, ‘Oh, this is real stuff you’re doing.’ 
We’re working on something huge, quite frankly.”

Louis Têtu

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Get Real GenAI Results for your Enterprise

Winning enterprises are using Generative Search to gain a competitive edge. For Xero, that’s a 20% boost for its 4m users – in just 6 weeks! Find out what it could mean for you by watching our action-packed, 
30-minute demo today!

Vincent Bernard

Director, R&D

Bonnie Chase

Sr Director Marketing, Service

 

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Chairman and CEO

“The customer experience will be in a much better place, leveraging these algorithms.”

“With AI and ML, results are improving with minimum effort.”

“The search results get better over time as the AI engine gets smarter.”

“Its machine learning models… our performance has been impacted dramatically.”

“The most crucial feature is their machine learning models”

“Full-featured, insanely powerful, AI-driven search in the cloud.”

Can get up and running in under 90 minutes

Has been rigorously developed with 37 global enterprises

Is engineered for ROI – Xero boosted self-service resolution by 20% in just 6 weeks!

Industry analysts agree – Coveo is a Leader in AI

18 years of innovation. A decade in AI. +700 leading brands.

Coveo AI powers the digital experiences of the world’s most innovative enterprises: