Global State of CX 2025 Report

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Our customers voted Coveo #1 across the board

The #1 trend shaping CX this year (it’s not data)

How AI is transforming loyalty, retention, and revenue

Why CX budgets are shifting – and where investments are flowing fastest

Discover what 353 global CX practitioners are doing to stay ahead in 2025.

What’s inside this report?

See The Strategies

Key challenges CX teams face when proving ROI

Customer behavior shifts you can’t ignore, from AI literacy to ethical expectations

Top 10 trends transforming CX roles – AI-powered operations, GenAI chatbots, and beyond

How budgets are changing – and what’s topping the investment list

Global State of CX 2025 Report

For 18+ years, our customers have trusted us with their growth

What’s inside this report?

Analysts agree — Coveo is a leader