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Revolutionizing Retail and Ecommerce with AI-Powered Experiences

Looking for AI to give your business the competitive edge? This report reveals why artificial intelligence and generative AI are your key to success:

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What you’ll learn from this report:

… what they’re doing to improve their customer service

91

senior managers

See The Strategies

Leverage Conversational AI for ecommerce experiences:

See how industry leaders understand the impact of AI:

Get ahead of common AI adoption challenges:

Discover how generative AI enhances the customer experience with chatbots, improves search relevancy, and delivers personalized recommendations.

Get expert insights on how AI is reshaping the way businesses connect and engage with customers online.

Discover how to overcome barriers like data privacy and integration issues before they slow you down.

See proven strategies for real results:

Discover how companies are driving growth with AI-powered search optimization and tailored recommendations.

70% of organizations say AI is critical, and 65% view GenAI as essential to the success of their ecommerce operations.

AI and GenAI are key for ecommerce success:

middle managers

60

78

executives & board members

Billion-dollar brands rely on Coveo AI for a connected CX

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Download the HBR ecommerce Report

Personalize customer journeys – Drive loyalty and exceed expectations with AI-powered recommendations.

Remove operational hurdles – Overcome talent gaps and technical challenges with proven strategies.

Scale with confidence – Transform customer data into actionable insights to boost revenue.

Download the exclusive report from Harvard Business Review Analytic Services, co-sponsored by Coveo and SAP, and gain insights from over 200 ecommerce industry leaders!

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