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In this report, you’ll uncover:

Key insights for technology purchasing decisions

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What impact will Generative AI have on Ecommerce Search?

AI is about to change ecommerce search experiences as we know them … Think proactive information synthesis and conversational interfaces every time you shop online.

Platform solutions Talk to us

What a “culture of curiosity” is
Why it’s now becoming an essential part of every successful organization

The 4 key steps every knowledge management needs to be successful

How to avoid knowledge management killers
Lengthy migrations, useless content, and nonsensical taxonomies

In just 12 insight-packed pages, you’ll learn:

If you want to avoid disappointing your customers and agents… Spend 5 minutes reading this report and you’ll have everything you need to get started today .

Platform Ecommerce solutions Service Solutions Get the Gartner Report

Gartner Report

Outstanding technology, amazing results

increase in employee satisfaction after implementation

Increased ESAT

Reduced Support Costs

Productivity Savings

3x

presentations delivered by our PhDs at leading events

hours of productivity saved by prioritizing knowledge & search

15

8

14

peer-reviewed papers published in top journals

ongoing collaborations with leading research organizations

Download the Gartner Report Today

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Read the Gartner® report to discover:

How Generative AI is influencing the expectations and capabilities for ecommerce search (think reactive to proactive delivery) and why this should guide your company’s strategy.

How AI models can be used in conjunction with search technologies to power semantic, conversational search that further personalizes your customer experience.

How search can augment AI, rather than the reverse, and how you can use this to provide more relevant search experiences that boost customer enagement.

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Legal:
Gartner quick answer: What impact will Generative Ai have on Search? Stephen Emott, Hao Yin, 14 June 2023
GARTNER is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.