Magic Quadrant™ research reports

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2024 Gartner Emerging Tech Impact

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Key insights for technology purchasing decisions

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© 2025 Coveo Solutions Inc. All Rights Reserved.

Gartner, Magic Quadrant for Search and Product Discovery, Mike Lowndes and 3 others, 13 May 2024
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A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.

The insight engines category

In this latest report, Gartner® recognized 15 vendors in the insight engine market, including Coveo. Once referred to as enterprise search, “insight engines combine search with AI to deliver actionable insights derived from the full spectrum of content and data sourced within and external to the enterprise,” according to Gartner®.

Conversational AI: Comprehensive Opportunity Analysis

Not sure which new Conversational AI (CAI) technologies are worth investing in? Product leaders can prepare for the future of GenAI-enabled CAI with this 93-page report.

For 17+ years, our customers have trusted us with their growth

Product leaders will gain critical insights on:

Technology landscape –   “Generative AI models are advancing conversational AI (CAI) offerings and relevancy by adding new functionality, augmenting the intelligence and automation potential of use cases, introducing significant revenue opportunities, and prushing the future of all software to be more conversational.”

Strategic Planning Assumptions –  Predictions spanning now until 2030 to help you differentiate your offerings with CAI (p. 3)

Download the report and get:

Key Recommendations –  How to incorporate CAI trends now, with findings on accelerating usability and performance. Coveo has been named a sample vendor in this report (p. 2)

Chatbot Advancements – How conversational AI is transforming the chatbot landscape by integrating advanced capabilities like emotion AI, unified conversational orchestration, and advanced conversation analytics, enhancing customer service, process automation, and user experience across various industries.