Offer answers directly within search results. Detect user intent with AI. And personalize results in real time for each person based on context and past interactions. Learn More
Coveo Named Winner of Salesforce Commerce Cloud Partner Awards
Are you getting all you could out of your enterprise knowledge?
Connect your clouds – and external content – to deliver seamless customer experiences. With greater and personalized discovery, get more value from Salesforce.
AI Knowledge Management
Relevance from cloud to cloud
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Let agents see a customer’s recent activity and recommend useful content based on case submission details and user profile – for better context and to accelerate resolution. Learn More
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Make proactive content recommendations based on previous searches and interactions. Predict what your users need next — whether customer, partner, or agent. Learn More
Frequently asked questions
Take your Salesforce experiences above and beyond
Resources
Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey
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Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey
Seamlessly evolve your content health
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With Coveo, your agents and coaches can easily improve an existing article or create a new one. One-click actions keep team members in the flow of work, while access to a case knowledge overview.
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Bring knowledge from a variety of sources and formats into your most important channels — including websites, communities, chatbots, and more — with intelligent search and recommendations.
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Create custom analytics dashboards to report on your top service metrics. Automatically monitor content gaps, self-service success, search relevance, and more.
Improve KM adoption and success
Reimagine knowledge management success with Coveo for Salesforce. Our KCS v6-aligned native integration lets you make external knowledge accessible within Salesforce, while empowering your users with a host of AI-powered features that improve findability and knowledge sharing. Plus, search analytics gives you the insight needed to take your knowledge management system for self-service and assisted support to the next level.
Overview
Improve search relevance & success
Offer answers directly within search results. Detect user intent with AI. And personalize results in real time for each person based on context and past interactions.
Knowledge at your agents’ fingertips
Let agents see a customer’s recent activity and recommend useful content based on case submission details and user profile – for better context and to accelerate resolution.
Recommend content proactively
Make proactive content recommendations based on previous searches and interactions. Predict what your users need next — whether customer, partner, or agent.
Get a personalized demo
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Call time reduction
12%
More cases handled by Tier 1 agents
34%
Improvement in knowledge article feedback
63%
