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Elevating the Value of Customer Service Through a Data-Driven Approach
Your customer service team already has the data it needs for growth. Cost savings. Increased efficiency. A better CX – and EX. This report gives you a proven path to do more with that data in 2023.
We asked…
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See how industry leaders are using the latest data-driven strategies to:
… what they’re doing to improve their customer service
Doing more with the data your service team already has can be your biggest competitive advantage. And the insights in this report will help you understand how to kick off that transformation.
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91
senior managers
Create opportunities for growth…
Decrease inefficiencies…
Increase customer satisfaction…
… through increased advocacy, retention, and cross-selling
… by overcoming some of the biggest barriers that waste hours of your agents’ time every week
… and see a direct impact on customer loyalty, brand perception, and reputation
middle managers
60
78
executives & board members
18 years of innovation. A decade in AI. +700 leading brands.
Coveo AI powers the digital experiences of the world’s most innovative enterprises:
Download the HBR Whitepaper