Offer answers directly within search results. Detect user intent with AI. And personalize results in real time for each person based on context and past interactions. Learn More
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Give Every Salesforce User the Power of Your Enterprise Knowledge
Coveo’s AI search and generative experience platform extends the value of Salesforce by unifying case-relevant knowledge and content from everywhere. With Coveo, support agents and engineers solve cases faster, and can handle more complex cases with less effort.
Coveo Enterprise Search
Relevance from cloud to cloud
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Let agents see a customer’s recent activity and recommend useful content based on case submission details and user profile – for better context and to accelerate resolution. Learn More
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Make proactive content recommendations based on previous searches and interactions. Predict what your users need next — whether customer, partner, or agent. Learn More
Frequently asked questions
Take your Salesforce experiences above and beyond
Resources
Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey
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Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey
Seamlessly evolve your content health
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With Coveo, your agents and coaches can easily improve an existing article or create a new one. One-click actions keep team members in the flow of work, while access to a case knowledge overview.
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Bring knowledge from a variety of sources and formats into your most important channels — including websites, communities, chatbots, and more — with intelligent search and recommendations.
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Create custom analytics dashboards to report on your top service metrics. Automatically monitor content gaps, self-service success, search relevance, and more.
When is the time for Enterprise Companies
to extend Salesforce With Coveo?
Enterprise companies with external content repositories and robust content sources may need to use more than Salesforce for search. Salesforce is an amazing CRM, we use it at Coveo.
Coveo extends your Salesforce investment by creating an extension of your search function so that you can unify all sources of your content in a safe and secure environment. This includes using GenAI but without the risk of hallucinations. We ensure an accurate and enhanced brand experience for your customers.
Your team wants a Unified Index
Scale Service Fast With
Coveo + Salesforce
34%
More cases handled by Tier 1 agents
12%
Call time reduction
63%
Improvement in knowledge article feedback
It is time to extend your Search with Coveo,
if you are ready to do the following:
Your team wants to see Everything in a Single Panel
Your team has a High Search Volume
Your team uses over +100 External Content Sources
You are ready to exploit Machine Learning
You want to access NLP and GenAI Models
Your team wants Real-time Personalization
Reporting on Usage Analytics
You may also need Coveo if you are being
asked to report on the following:
Your team wants to see Everything in a Single Panel
Your team has a High Search Volume
Your team uses over +100 External Content Sources
You are ready to exploit Machine Learning
You want to access NLP and GenAI Models
Your team wants Real-time Personalization
When I'm looking at the team's cases, I look at a case and see that within a few minutes of them opening the case, they've been able to find the correct article - seamlessly. It's just there. They haven't had to go ask 5 differnt team members.
Chris Jones
Application Support Lead, Medallia
“Our Customers and Agents struggle to find answers”
“We have complex products catalogs”
“Our Long case handle time is growing”
“We have Multiple knowledge bases”
“Our Content is stored in different systems”
“Our agents are constantly experiencing swivel chair”
What you gain with the addition of Coveo:
Coveo predicts intent and delivers relevance. Coveo Unified Search resources relevant content across all external systems at once. You will know what customers searched for before ever arriving to your support agents. You can increase case deflection by delivering excellent self-service content resources before and during case creation.
What do you absolutely need to bring our Search Capabilities:
If your organization is finding that they have these issues, then its time to talk to us!
Ramp up faster
Add Coveo when you want to enable support engineers to...
Search any content sources (like Youtube videos, unstructured content, etc.) without disrupting your current tech stack or swiveling between siloed systems
Get meaningful relevant case-related content recommendations prior to searching
See a unified view of the customer's clicks and searches prior to submitting the case
Maximize the success of your KCS
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