Coveo Named Winner of Salesforce Commerce Cloud Partner Awards

Relevance from cloud to cloud

Offer answers directly within search results. Detect user intent with AI. And personalize results in real time for each person based on context and past interactions.
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Let agents see a customer’s recent activity and recommend useful content based on case submission details and user profile – for better context and to accelerate resolution.
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Make proactive content recommendations based on previous searches and interactions. Predict what your users need next — whether customer, partner, or agent.
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Frequently asked questions

Coveo for Salesforce integrates AI-powered search and recommendations into Salesforce Service, Sales, Community, and B2B Commerce Cloud. This solution unifies all of your content (i.e., emails, attachments, Microsoft Office items, Salesforce system objects and fields, and community forum posts) from Salesforce and other applications into a single searchable index. Read more about Coveo for Salesforce integration.
Yes, you can give Coveo for Salesforce a test drive on the Salesforce Appexchange, or by scheduling a personalized demo with a Coveo for Salesforce specialist.
Coveo for Salesforce integration pricing depends on which plan you choose. Currently, we offer two plans—Pro+ and Enterprise +—each with its own features and functionality. Generally speaking, the Pro+ plan makes more sense for enterprises that need a site search engine for a single Salesforce Cloud; the Enterprise+ plan is for enterprises that need omnichannel search and recommendations to support a Customer 360 strategy. Get all the details about Coveo for Salesforce plans and pricing.

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Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey

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Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey

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AI-Based Knowledge Management

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“Coveo powers 7 of the world’s top 10 tech companies — including Salesforce, SAP, & Dell.

Coveo helps them gain the AI-Experience Advantage they need to win in their highly competitive markets.”

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On-demand Coveo GenAI Webinar

GenAI That Delivers — See It, Measure It, Prove It

GenAI is delivering real results in as little as 6 weeks: 20% fewer cases at Xero, $8.6M saved at SAP Concur, 60% higher deflection at Forcepoint.

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Angelo Sandiford

Senior Director, Customer Experience Operations

Mathieu Lavoie- Sabourin

Product Manager

Coveo CEO & Co-Founder

“The customer experience will be in a much better place, leveraging these algorithms.”

“With AI and ML, results are improving with minimum effort.”

“The search results get better over time as the AI engine gets smarter.”

“Its machine learning models… our performance has been impacted dramatically.”

“The most crucial feature is their machine learning models.”

“Full-featured, insanely powerful, AI-driven search in the cloud.”

How Xero, SAP Concur, & Forcepoint transformed support with measurable GenAI impact

Why GenAI works best for high-value, frequently searched content — and how to make it work for you

How to go from pilot to proven ROI, with benchmarks on cost savings and case deflection

Analysts agree – Coveo leads!

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Coveo AI powers the digital experiences of the world’s most innovative enterprises:

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“With Coveo, we’ve been able to improve almost every single business metric.”

Amy Gath

VP North America Marketing & Strategy, Formica

“We've relied on Coveo…which has really helped establish Salesforce in customer success. Specifically, as an industry leader.”

Nick Sweers

Senior Director, Digital Customer Success, Salesforce

“The power and relevancy provided by Coveo is second to none. Improve your search, recommendations and case deflection for any scenario by using Coveo.”

Jonathan Price

VP, Digital Experience Platforms, American Eagle