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In this report, you’ll uncover:
Key insights for technology purchasing decisions
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What a “culture of curiosity” is
Why it’s now becoming an essential part of every successful organization
The 4 key steps every knowledge management needs to be successful
How to avoid knowledge management killers
Lengthy migrations, useless content, and nonsensical taxonomies
In just 12 insight-packed pages, you’ll learn:
If you want to avoid disappointing your customers and agents… Spend 5 minutes reading this report and you’ll have everything you need to get started today .
Outstanding technology, amazing results
increase in employee satisfaction after implementation
Increased ESAT
Reduced Support Costs
Productivity Savings
3x
presentations delivered by our PhDs at leading events
hours of productivity saved by prioritizing knowledge & search
15
8
14
peer-reviewed papers published in top journals
ongoing collaborations with leading research organizations
Coveo is trusted by:
Coveo helps industry leaders stay leaders
Ready to drive real impact with GenAI business applications?
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Gartner quick answer: What impact will Generative Ai have on Search? Stephen Emott, Hao Yin, 14 June 2023
GARTNER is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
© 2025 Coveo Solutions Inc. All Rights Reserved.
The Primary Impact of Generative AI on the Future of Customer Support
This Gartner report explores how generative AI is transforming customer support through intelligent virtual assistants and automation. Discover how Gen AI reduces response times, personalizes interactions, and streamlines operations, leading to increased efficiency and improved customer satisfaction.
Learn why adopting generative AI for customer service is critical to staying competitive in the evolving support landscape.
Gartner® Emerging Tech Report
Download the Gartner Report
Read the Gartner® report to discover:
The specific ways GenAI-powered solutions are advancing – and why they’ll bring a new era of customer experience with Generative AI.
How specific industries and job functions are likely to be impacted – including what to expect & how to prepare
3 key areas where GenAI-enabled enterprise applications will boost productivity
Why GenAI’s transformation of enterprise content search, discovery & exploration will be indispensable for enterprises
Gartner Emerging Tech: Primary Impact of Generative AI on Business Use Cases, Annette Jump and 3 others, 6 September 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or it's affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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Advance your customer experience differentiation with Generative AI
Discover the impact of AI-powered experiences
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