Learn how AI Search and GenAI can enhance knowledge discovery!

Search as a Secondary Offering

Bloomreach is primarily a Digital Experience Platform with only basic Search & Product Discovery capabilities, which are used by a very limited number of their customers.

Outpaced Technology

Despite their launch of Loomi, it is still built on an outdated search engine with limited connectivity and retrieval capabilities. It faces challenges in handling conversational commerce use cases for Product Discovery.

Focuses on mid-market and struggles to meet the needs of large enterprises. Their solution requires manual tuning of relevance, must give prior notification during peak seasons, and constantly deal with outsourced and inefficient customer support.

Designed for Mid-market

Focused on Search

Search & Product Discovery are at the core. Coveo’s AI platform is comprehensive, committed to delivering relevant and personalized experiences that are focused on driving business outcomes.

Already leveraging award-winning GenAI to unleash the full power of conversational commerce for Product Discovery use cases, driving high ROI.

GenAI Pioneer

Designed for scale and proven in deployments with millions of SKUs, thousands of attributes, and multi-region catalogs and languages, the Coveo platform excels in every aspect, from technology and security to customer success.

Built for Enterprise Scale

Coveo Vs. Bloomreach

Search & Product Discovery are at the core. Coveo’s AI platform is comprehensive, committed to delivering relevant and personalized experiences that are focused on driving business outcomes.

Already leveraging award-winning GenAI to unleash the full power of conversational commerce for Product Discovery use cases, driving high ROI.

GenAI Pioneer

Designed for scale and proven in deployments with millions of SKUs, thousands of attributes, and multi-region catalogs and languages, the Coveo platform excels in every aspect, from technology and security to customer success.

Built for Enterprise Scale

Versatile Multi-Use Case Platform

Supports Workplace, Websites, Ecommerce and Service use cases, excelling in both internal and external applications. Delivers accurate generative AI, trusted by leading enterprises for their generative answering solutions.

Offers extensive control over search results and generative outputs, providing the precision and sophistication needed for complex enterprise use cases. Deep machine learning customization and fine-tuning ensure highly relevant and tailored search experiences for organizational needs.

Enterprise-Level Control and Precision

Coveo lets you build your search UI your way with flexibility and freedom. Integrate AI Search into your existing employee portals, surfacing relevant content within SharePoint, ServiceNow and even Salesforce. Tailor the experience to match your branding and specific needs, ensuring a seamless and cohesive user journey across all platforms.

Flexible and Customizable User Interface

Provides robust search analytics with over 10 dashboards and a Knowledge Hub for generative answering. Enables knowledge managers to trace user journeys, content gaps and optimize search performance, facilitating data-driven decisions and continuous improvement.

Comprehensive Analytics and Transparency

Provides flexible, scalable pricing models (per-user or consumption-based) aligned with the value delivered. Organizations achieve strong ROI with extensive features included without unexpected costs. Transparent pricing helps enterprises plan and allocate resources effectively.

Scalable and Transparent Pricing

Internal Use Cases Only

Specializes in internal enterprise search for teams like Sales, Engineering and Customer Service. Its generative AI is designed for internal use only, limiting applicability for organizations needing external solutions or a broader range of use cases.

Simplicity Over Refinement

Emphasizes ease of use with out-of-the-box functionality, offering less specificity and control over search results and outputs. While simplicity aids quick deployment, it comes at a high cost and may not meet the demands of enterprises requiring detailed precision in search experiences.

Glean offers a fixed, out-of-the-box user interface. While this standardized interface allows for quick deployment, it provides limited options for customization. Mature organizations looking to modify the UI to reflect their branding or to add specific functionalities to existing investments may find the customization capabilities insufficient for their needs.

Standardized Interface with Limited Customization

Glean

Limited Insights into Content and User Journey

Offers audit logs to monitor search usage but lacks deep analytics needed to fully understand user behavior and optimize experiences. Knowledge managers will struggle to trace detailed user journeys or gain comprehensive insights.

Cost Considerations for Larger Enterprises

Per-user pricing can become costly for larger organizations. While offering a powerful search solution, buyers may consider if similar outcomes can be achieved with more cost-effective platforms, especially when scalability and budget are critical factors.