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Relevance Report 2021: Ecommerce

Letting their fingers do the shopping, buyers have been frustrated by irrelevant website search, poor navigation, and missing information. Tired of them abandoning your site? Find out how to get the thumbs up for an exceptional ecommerce experience. 

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Report

IMG

of customers say they will abandon a brand after 3 negative experiences.

73%

of customers say they sometimes or always have a problem when shopping online.

50%

72%

Coveo AI learns what content is making your customers successful to predict

In this report you’ll uncover:

The top drivers of e-shopper frustrations

The importance of making the ecommerce experience relevant for buyer loyalty

How AI can help you determine shopper intent to create highly personalized and relevant experiences.

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Key insights for technology purchasing decisions

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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. 

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Determine your shoppers' intent - and deliver the most relevant experiences!

Download the Relevance Ecommerce report and discover what AI can do for you.

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of shoppers say they expect an experience equal to or better than the in-store experience.

90%

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Shoppers expect a great experience – and are often disappointed