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Relevance Report 2021: Customer Service

Keeping customers happy is important to any business, but evolving business models place special emphasis on customer retention. Building customer loyalty requires fostering goodwill. And when that doesn’t happen, you should expect disappointed customers to ghost you -- making earnings disappear.

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Report

IMG

of consumers say they are more likely to tell a family member or friend if they have a positive customer service experience.

53%

of digital natives say they will abandon a brand if they can’t find the information they are looking for themselves.

50%

72%

Coveo AI learns what content is making your customers successful to predict

In this report you’ll uncover:

The impact of frustrating support experiences

How positive experiences create referral business

How AI can help you determine customer intent to create highly personalized and relevant experiences.

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Key insights for technology purchasing decisions

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Don't let customers walk away frustrated - and deliver the most relevant experiences!

Download the Relevance Customer Service report and discover what AI can do for you.

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of customers say they will abandon a brand after 3 negative experiences.

73%

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Customers expect a great experience – and are often disappointed