Ebooks

Why “brand experience gaps” might bankrupt ecommerce enterprises in 2022

“Brand experience gaps” are deceptively minor problems that repulse your customers. Think: Slow sites. Bad navigation. Broken search. 

Shoppers’ patience — and brand loyalties — are at rock bottom with these things. If brands don’t fix these simple, yet insidious problems… they won’t survive. 

We surveyed 4,000 consumers to find out exactly where these gaps are  so you can start fixing them immediately. And, capture the hearts, minds, and wallets of your shoppers – for good.

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Ecommerce Relevance Report 2022

72%

Coveo AI learns what content is making your customers successful to predict

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Key insights for technology purchasing decisions

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would be willing to pay more to find what they’re looking for in just a few clicks

52%

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Sky-high expectations crushed by frustrating search and irrelevant recommendations

93%

expect a digital experience equal to or better than the in-store experience

Only 6%

find online shopping experiences as “always” relevant

Download the Report Today

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72%

Coveo AI learns what content is making your customers successful to predict

Key findings from the report:

Only a fraction of customers begin their journeys on retailer sites

More than 2/3 say personalized shopping is still lacking

More than half of Gen Z say they would like to avoid Amazon

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Key insights for technology purchasing decisions

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. 

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. 

Ut enim ad minim venia exercitation ullamco

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Duis aute irure dolor in reprehenderit in voluptate velit esse. 

Relevance matters at every single customer touchpoint.

Download the Relevance Report and discover why AI is crucial to making your brand experience relevant.

Get Report