Ebooks

Shoppers Reveal the ‘Brand Experience’ Gaps

Slow site? Bad navigation? Irrelevant search?
Shoppers’ patience — and brand loyalties — are at rock bottom while expectations are soaring.

We surveyed 4,000 consumers on their experiences. Find out where they’re feeling let down, spot opportunities, and plan your strategy to capture the hearts, minds, and wallets of today’s (and tomorrow’s) shoppers.

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Ecommerce Relevance Report 2022

72%

Coveo AI learns what content is making your customers successful to predict

Key findings from the report:

Only a fraction of customers begin their journeys on retailer sites

More than 2/3 say personalized shopping is still lacking

More than half of Gen Z say they would like to avoid Amazon

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Key insights for technology purchasing decisions

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Download Report

Relevance matters at every single customer touchpoint.

Download the Relevance Report and discover why AI is crucial to making your brand experience relevant.

would be willing to pay more to find what they’re looking for in just a few clicks

52%

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93%

expect a digital experience equal to or better than the in-store experience

Only 6%

find online shopping experiences as “always” relevant

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Sky-high expectations crushed by frustrating search and irrelevant recommendations

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