Shoppers Reveal the ‘Brand Experience’ Gaps
Slow site? Bad navigation? Irrelevant search?
Shoppers’ patience — and brand loyalties — are at rock bottom while expectations are soaring.
We surveyed 4,000 consumers on their experiences. Find out where they’re feeling let down, spot opportunities, and plan your strategy to capture the hearts, minds, and wallets of today’s (and tomorrow’s) shoppers.
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Ecommerce Relevance Report
72%
Coveo AI learns what content is making your customers successful to predict
Key findings from the report:
Only a fraction of customers begin their journeys on retailer sites
More than 2/3 say personalized shopping is still lacking
More than half of Gen Z say they would like to avoid Amazon
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Key insights for technology purchasing decisions
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
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Relevance matters at every single customer touchpoint.
Download the Relevance Report and discover why AI is crucial to making your brand experience relevant.
would be willing to pay more to find what they’re looking for in just a few clicks
52%
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93%
expect a digital experience equal to or better than the in-store experience
Only 6%
find online shopping experiences as “always” relevant
Download the Report Today
Sky-high expectations crushed by frustrating search and irrelevant recommendations
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